One-time report purchases
A one-time purchase unlocks a report for the property selected during checkout. The purchase cannot be transferred by deleting the property. If you encounter a duplicate charge or cannot access a paid report, contact the service operator with your Stripe receipt and account email.
Annual memberships
Manage or cancel your annual subscription using the billing portal in your dashboard. Cancellation normally takes effect at the end of the current billing period according to the settings shown in Stripe. Refund eligibility must follow the service operator’s published policy and applicable consumer law.
Requesting help
Do not send card numbers or passwords when requesting payment support. Provide your account email, the date and amount of the purchase, and a description of the issue. The operator will review the request using the payment records.